Our Blog

News, Thoughts and Updates

Engagement By Design

I had some ‘fun’, or should I say, ‘engaging’ responses to my post last week about engagement. There were some interesting views about how to elevate participation and to increase engagement as a means of enhancing the learning experience for all, and to impact the outcomes for those making the investments.  As you might suspect, virtually all of the feedback was from ‘industry professionals’ and almost none was from the subjects of our work; the… [ read full ]

Hands Up For Engagement

Since the dawn of time, the most effective means of learning has been through storytelling, stories engage the imagination, and create a state where we are more able to take in the narrative and the meaning.  An engaging tale creates intimacy required to convey non-verbal elements of communication to deliver true learning.  And while we seem to be more “connected” than ever, getting the type of intimacy required to have meaningful engagement is more of… [ read full ]

Beyond Blockchain

I was recently invited to present our vision, views, and initiatives around a subject with which the media and markets are currently infatuated—the potential of blockchain technology. I was a keynote speaker at the 2nd Annual Blockchain Conference in Toronto where I discussed “100 Billion Reasons Not to Bet on the Blockchain”.Refined Data is developing significant expertise and thought leadership in the Distributed Ledger Technology space, but I'm convinced that the current blockchain-based technologies will… [ read full ]

Teaching in the Virtual Classroom—Is Anybody Out There?

Teaching is such a rewarding experience. I love what I do and I’m passionate about inspiring others to be successful at what they love to do. Anyone who’s attended one of my lectures will tell you my passion is apparent in the classroom. I’m animated! Some might say a tad overzealous, even frenetic at times—my lectures are energized and fun. And I like it that way. However, with the changing landscape of teaching environments—pressure to… [ read full ]

Seeing Is Not Only Believing—It’s About Learning

Technology has dramatically changed the way humans communicate and work, but it is still a slave to the same DNA which connects us as a species to the mountain gorillas of Central Africa.Computers, smart phones, and high-speed networks have all evolved in the last 50 years—a blink of an eye compared to the 55,000 years of human development, but it begs the question, why haven’t we more efficiently adapted how we learn with those digital… [ read full ]

How to choose your EMS Sustainability Software Carefully

I have made mistakes over the last 20 years building and implementing Environmental Management System-level Sustainability, Environmental and OHS software solutions.In spite of these mistakes (maybe even because of them) we have built a successful company with happy customers. A lot of our learning involves avoiding four pitfalls in selecting and implementing an EMS Sustainability software solution. Some of the pitfalls are obvious and others maybe not so much. Here is what I think really works:KISS… [ read full ]

Double Your Phone Audio Capabilities With One-Way-Glass

The rPhone not only saves you money—it can truly transform the way you use audio in your meetings and classes. There are many times when it would be useful to have a side conversation with another user without being overheard. Since it’s not possible using the native Adobe Connect interface, most clients typically use Private Chat to communicate with individual participants or a dedicated Chat Pod in the Presenter Only Area for sidebar discussions between 'Hosts'… [ read full ]

Five Tips to Avoid Getting Hooked when Sourcing Telephony for Adobe Connect

If you’ve ever been fishing, sometimes it’s hard not to feel bad for our scaly friends; they chase after a brightly colored lure, convinced they’ve just won in the great game of “eat or get eaten”, only to find themselves hooked by something they never saw coming.Buying telephony for your Adobe Connect Meetings and Classrooms can often end up the same way. Vendors lure you with attractive base rates that seem so appealing. Until you start getting… [ read full ]

The Benefits of Telecommuting and Why it’s Good for Business

Distributed Work, remote working, teleworking, telecommuting and hoteling are all different names for the same concept—that is, working at a location other than your company’s offices. But who really benefits? Telecommuting could mean working at home, a public space like a café or at a shared workspace—or at the beach, assuming there is a Wifi signal. In fact, it could be anywhere, though there are some security caveats to consider. So what’s behind this growing… [ read full ]

How Big Data Analytics Can Lead to Better Outcomes for Organizations

The cure for cancer may already be in our hands. It’s possible that somewhere in the zettabytes of data amassed and archived around the world hides a key sequence of events and outcomes relating to malignant cell growth. That critical insight, however, may be unlinked and out of context, beyond the grasp of the hundreds of thousands of researchers looking for it. Welcome to the era of big data, in which everything we know is… [ read full ]