Our Blog

Author: Terry Shane

What Do We Do?

Today we are going to answer that in two different ways, both eloquently captured in the video below. Your browser does not support the video tag. We start by helping our clients get the most out of their investment in Adobe Connect, way more than they ever expected.  Enhancing the experience for all involved virtual meetings, like the one in the video, or virtual classrooms with the likes of Georgetown University to Global Knowledge.  We help those who set out… [ read full ]

Changing Our Minds

Last week I watched this great video (linked below) and began to think about its potential implications for virtual classroom best practices.  As you start to fully appreciate our incredible ability to shape and reshape our minds as we learn, and how that can be leveraged in an iterative process, it opens up possibilities for trainers that seemed positively futuristic just a few years ago. But then a question kept nagging at me; how much… [ read full ]

Engagement By Design

I had some ‘fun’, or should I say, ‘engaging’ responses to my post last week about engagement. There were some interesting views about how to elevate participation and to increase engagement as a means of enhancing the learning experience for all, and to impact the outcomes for those making the investments.  As you might suspect, virtually all of the feedback was from ‘industry professionals’ and almost none was from the subjects of our work; the… [ read full ]

Hands Up For Engagement

Since the dawn of time, the most effective means of learning has been through storytelling, stories engage the imagination, and create a state where we are more able to take in the narrative and the meaning.  An engaging tale creates intimacy required to convey non-verbal elements of communication to deliver true learning.  And while we seem to be more “connected” than ever, getting the type of intimacy required to have meaningful engagement is more of… [ read full ]

Beyond Blockchain

I was recently invited to present our vision, views, and initiatives around a subject with which the media and markets are currently infatuated—the potential of blockchain technology. I was a keynote speaker at the 2nd Annual Blockchain Conference in Toronto where I discussed “100 Billion Reasons Not to Bet on the Blockchain”.Refined Data is developing significant expertise and thought leadership in the Distributed Ledger Technology space, but I'm convinced that the current blockchain-based technologies will… [ read full ]

Seeing Is Not Only Believing—It’s About Learning

Technology has dramatically changed the way humans communicate and work, but it is still a slave to the same DNA which connects us as a species to the mountain gorillas of Central Africa.Computers, smart phones, and high-speed networks have all evolved in the last 50 years—a blink of an eye compared to the 55,000 years of human development, but it begs the question, why haven’t we more efficiently adapted how we learn with those digital… [ read full ]

Double Your Phone Audio Capabilities With One-Way-Glass

The rPhone not only saves you money—it can truly transform the way you use audio in your meetings and classes. There are many times when it would be useful to have a side conversation with another user without being overheard. Since it’s not possible using the native Adobe Connect interface, most clients typically use Private Chat to communicate with individual participants or a dedicated Chat Pod in the Presenter Only Area for sidebar discussions between 'Hosts'… [ read full ]

Five Tips to Avoid Getting Hooked when Sourcing Telephony for Adobe Connect

If you’ve ever been fishing, sometimes it’s hard not to feel bad for our scaly friends; they chase after a brightly colored lure, convinced they’ve just won in the great game of “eat or get eaten”, only to find themselves hooked by something they never saw coming.Buying telephony for your Adobe Connect Meetings and Classrooms can often end up the same way. Vendors lure you with attractive base rates that seem so appealing. Until you start getting… [ read full ]

10 Ways to Prepare for the Right Telecommuting Solution

Telecommuting solutions have come a long way since the concept was first founded. Desk phones, desktops, and dial-up have gone the way of the dinosaur and work takes place anytime and virtually anywhere. Of course, unlike the dinosaurs, technology continues to evolve and what was standard five years ago is probably considered archaic today. There are some essential technologies to consider when designing your company’s telecommuting program and, more importantly, there are some critical policies which… [ read full ]