Double Your Phone Audio Capabilities With One-Way-Glass

The rPhone not only saves you money—it can truly transform the way you use audio in your meetings and classes.

There are many times when it would be useful to have a side conversation with another user without being overheard. Since it’s not possible using the native Adobe Connect interface, most clients typically use Private Chat to communicate with individual participants or a dedicated Chat Pod in the Presenter Only Area for sidebar discussions between ‘Hosts’ and ‘Presenters.’

While there’s nothing inherently wrong with using a Chat pod for this purpose, it’s not the best solution for several reasons.

Let’s look at two primary use cases where a private, real-time audio facility would be a huge benefit.

The first of these is for participant support. It’s not unusual to have one or multiple participants experience some sort of technical issue at the start of a virtual classroom session, and resolving their problems can delay or interrupt your event. If a solo Host has to spend time helping these one or two users, the rest of the audience can be left twiddling their thumbs for an extended period.

This can make your event look unprofessional. Of course, the Host could initiate a Private Text Chat with the affected user(s) but not every layout includes a Chat pod, and it’s often undesirable for larger events. Besides, not every participant understands how to use Private Chat, even if it’s available.

The second use case is where multiple Hosts and Presenters need to communicate “backstage” about what’s happening in the event. It’s always a suggested best practice to have at least two Hosts in any formal presentation (acting as pilot and co-pilot) and it’s not unusual to have multiple users in the Host and Presenter roles. So, coordinating communications between these users is often critical to your success.

The standard solution for this is to use a dedicated Chat pod in the Presenter Only Area (POA).

The big problem in both cases is that chat is slow and asynchronous—it can take 4-6 times as long to resolve a problem using chat than if you were able to talk to the far end user directly.

Of course, you could talk your users through their problems publicly in Adobe Connect but then everyone gets to hear what’s being said, and that’s not optimal. In many situations, technical support has to be provided by one Host while other Hosts or Presenters are delivering their content. If only there was a way to conduct a Private Audio Chat with one or multiple users without being overheard.

That’s where One-Way-Glass comes in.

No doubt you’ve seen One-Way-Mirrors in police interview rooms on TV or in the baggage hall of international airports. They allow people behind the glass to operate unseen on the private side of the mirror while affording a perfect view of what’s taking place on the public side. The rPhone offers the same flexibility for your audio in any Adobe Connect meeting.

You can think of One-Way-Glass as an audio breakout channel where multiple users behind the glass can talk to each other without being overheard by users in the main session. Best of all, the audio from the main session can still be heard (but at a reduced volume) so users still remain “in the loop” on what’s happening live.

Using One-Way-Glass it’s easy to move a user to this private audio channel where you can ask questions and provide support using real-time audio to resolve problems quickly and efficiently, all without disrupting other users in the event or holding up the presenters.

Sometimes, the far-end user may be in Listen-Only mode and might not be able to communicate directly, but with rPhone, all you need is their telephone number and you can call out to the user and talk to them directly from behind the One-Way-Glass. Once you’ve finished helping them, you can hang up the phone connection and they will return to Listen-Only mode on their computer speakers.

Moderators, producers, and other presenters can easily and freely communicate using voice instead of chat from behind the privacy of One-Way Glass, all while the primary Presenter is able to communicate with the rest of the audience, uninterrupted. And if a single private channel isn’t enough to meet your needs, the system can support up to seven additional audio-breakout channels at one time. This feature allows your support team to provide technical assistance to more than one person at one time, while the production team has their own backstage conversation, all during a live event.

You might be forgiven for thinking that all telephony providers offer the same user experience inside of Adobe Connect, but that’s simply not the case. One-Way-Glass is just one of many offerings only available with the rPhone platform.

Find out more on how rPhone can improve your Adobe Connect meetings and events.

Contact us for a free, no-obligation analysis of your calling history to see how we can transform your audio experience.

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